Systems installed by another company are welcome
Start with the system you have, who installed it if known, and what has changed. Adelaide SolarSafe can assess systems installed by another company without expecting you to produce a complete technical history first.
Describe performance concerns, messages or monitoring issues
Tell us what you noticed: a fault message, missing monitoring, lower apparent production, unexpected grid use or equipment that has stopped responding. Record the exact message where practical, but do not attempt electrical diagnosis yourself.
Consider equipment age, support and component availability
The assessment may need to consider whether equipment is still supported, whether compatible components are available and whether a repair, retrofit, staged upgrade or replacement is the clearest option.
Plan battery retrofits, EV charging and solar upgrades together
New storage or EV charging can affect the architecture of an existing system. The team will look at current solar, inverter, supply, switchboard, export controls and practical cable routes before recommending how to build on it.
Why an on-site assessment can be more useful than photos
Photos and monitoring information can help with the starting picture, but a visit allows the team to inspect labels, locations, switchboard, access and retrofit requirements in context. Adelaide SolarSafe is happy to attend the property.
What happens after assessment
The next step depends on what is found. The team can explain the observed issue, any further information needed and the practical options. A proposal should separate confirmed work from items that still depend on testing or equipment availability.
Optional equipment-information checklist
- Inverter label or model
- Battery label or model
- Approximate installation date
- Monitoring access
- Exact fault message
- Recent electricity bill
- What you have noticed
- What you want to achieve
Every item is optional at first contact. Avoid including account, meter or personal identifiers in photos.
Related guides
Reviewed by the Adelaide SolarSafe installation team.